Keeps and drives the team to keep the customer as the top priority
Ensure high levels of customer conversion through excellent service
Ensures timelines are adhered to at all client touchpoints and follow-ups
Align closely with leadership to ensure marketing strategies and tactics to meet business
objectives.
Process Excellence
Leads and directs all activities of the client relationship management team with designated
timeframes while using tools and resources to drive a high level of productivity.
Work with the designer teams to ensure conversions and follow-ups
Coordinate with online and offline marketing teams to help strategize and maximize lead
generation campaigns
Analyzes and uses business reports to identify missed opportunities and to positively impact
client conversions
Leverages tools, processes, and best practices to drive operational excellence and
consistently executes Standard Operating Procedures (SOP's).
Responsible to act as an escalation point throughout the lead conversion phase and ensure
closure of concerns within the timelines define
Ability to forecast and analyze business trends, performance trends, periodic reporting to
the management and take actions on findings
Essential Skill Sets
Customer management skills
Strong revenue orientation
Ability to work a flexible schedule to meet the needs of the business, including evening and
weekend shifts
Demonstrate the ability to organize, delegate, prioritize, meet deadlines, and follow-up on
all store activities
Analytical mindset with the ability to track and report on marketing performance metrics as
well as lagging revenue attribution, revenue influence, and ROI.
Excellent relationship management skills with the ability to build rapport, influence and
deepen relationships with stakeholders
